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Refund Policy: When you click Access Now on the Confirmation Page, your credit card will be automatically charged and you will be given immediate access to the complete American Association for Long-Term Care Insurance's Online Training, Sales and Marketing Center. No refunds are provided for any reason. Following the three month access period, if you wish to transfer your access to another individual, you may do so after contacting the American Association for Long-Term Care Insurance in writing (Fax: 818-597-3206). Please provide a phone number so that we may contact you.